Question 1

Do my customers need to download an app?

Accepted Answer

Never. Your customer scans a QR code, enters their name and number, and the loyalty pass installs straight into Apple Wallet or Google Wallet. There’s no app to download and no account to create — the card lives on the phone they already carry, right beside their boarding passes and tickets.

Question 2

What kind of loyalty card can I run?

Accepted Answer

Three models, and you can change the rules whenever you like. Run a classic stamp card (buy nine, get the tenth free), tiered milestone rewards that keep unlocking as customers spend, or a full points system redeemed against a reward menu you set. Cafés, salons, pizzerias and barbershops all use whichever format matches how they already reward regulars.

Question 3

Does it work with both Apple Wallet and Google Wallet?

Accepted Answer

Yes. BonusWallet issues a real digital wallet pass, so it sits natively in Apple Wallet on iPhone and Google Wallet on Android — there’s no separate loyalty app for you to build or your customers to install. Because it’s a native pass, it updates itself over the air and can appear on the lock screen at the right moment.

Question 4

How long does setup take?

Accepted Answer

Usually just minutes, and you can be live the same afternoon. Paste your website and our AI lifts your logo and brand colours into a finished, on-brand card — no designer or developer required. Then you set the reward rules, print your QR code and start stamping. There’s no new hardware and no POS integration to wire up.

Question 5

How do my staff add stamps and redeem rewards?

Accepted Answer

Any phone or tablet becomes the scanner — there’s nothing to buy. Staff sign in with their email and a 6-digit PIN, scan the customer’s pass, and tap to add a stamp, award points or redeem a reward. They only ever see the scan in front of them, never your customer list, so it’s safe to hand to any team member.

Question 6

Can I run more than one location?

Accepted Answer

Yes. You choose a plan tier — Silver, Gold or Platinum — and then pay per location, so the price scales with the shops you run, not the customers you win. You can manage up to ten locations under one account, read analytics per shop or across the whole brand, and add or remove a location at any time with the price following along.

Question 7

Can I message my customers directly?

Accepted Answer

You can, and it arrives where people actually look — the lock screen. From the dashboard you push a notification to a whole segment, such as everyone who hasn’t visited in the last month or your VIP regulars. There’s no email list to build or manage, because the message goes straight to the wallet pass they already have installed.

Question 8

What is the walk-by lock-screen notification?

Accepted Answer

Every card knows your shop’s address, so when a customer comes within about 100 metres, their loyalty card can surface on their lock screen — exactly when popping in is easiest. It’s the kind of proximity marketing big chains pay a fortune for, running automatically on the digital punch card your regulars already carry. You set the address once and the phone decides when to show it and when to stay quiet.

Question 9

Can BonusWallet send follow-ups automatically?

Accepted Answer

Yes — built-in automations handle the follow-up for you. Welcome a new member the moment they join, wish regulars a happy birthday, nudge someone who’s one stamp from a reward, and win back customers who’ve gone quiet — each sent automatically, on your schedule, without you lifting a finger.

Question 10

What happens when I change a reward or my branding?

Accepted Answer

Every pass updates instantly, over the air. Change a reward, adjust your colours or tweak the rules and the new version reaches the cards already in your customers’ wallets — no reprinting, no re-issuing and no asking anyone to scan again. The paper punch card in the drawer could never keep up.

Question 11

What can I see in my dashboard?

Accepted Answer

A clear picture of what loyalty is earning you: repeat-visit rates, rewards redeemed, new sign-ups and revenue, broken down by location or across your whole brand. Every visit is logged automatically and customers are sorted into smart segments — VIPs, regulars, at-risk and new — so you always know who to reward and who to win back.

Question 12

Is there a contract, and what does it cost?

Accepted Answer

No contract and no setup fee, ever. You pick a tier and pay per location, with monthly or annual billing — annual saves you 20% — and you can cancel whenever you like. There are no per-customer fees and no revenue share; the price only follows the number of locations you run.

WELCOME

BACK

Log in now